Customer Service & Complaint Handling Training
Great service is a skill your team can learn and practise. This course builds the habits that turn a routine interaction into a good experience, and a complaint into a customer who comes back.
What the course covers
- What customers expect and what makes them return
- Listening, questioning and clear communication
- Handling complaints with a simple step-by-step approach
- Staying calm with difficult or upset customers
- Service on the phone, by email and face to face
- Turning feedback into improvements
Who it's for: retail, hospitality, reception, contact centre, public sector and any customer-facing team.
Format: half-day or full-day, onsite or online. CPD credits are available as an option at an additional cost.
Prefer to train remotely? We can deliver this course live online through Zoom, Microsoft Teams, Google Meet or whatever platform your business already uses.